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Every one of us has experienced at least one if not many times when
we approached an organization and were treated in a less than satisfactory
way. Perhaps it was the first time we arrived to volunteer and no one
really knew what to do with us. How many of us have called an organization
to get information only to be put on hold and transferred repeatedly,
causing us to re-tell our story over and over again? Maybe it was the
lack of signs outside to direct us to the right place. These experiences
are “moments of truth”: moments that cumulatively create
our opinion of an organization. The key to examining the moments of truth
in your organization is first to recognize them and then work to eliminate
the negative ones so that you create mostly positive moments of truth
for your volunteers. This Training Design provides strategies for doing
this. Not a subscriber? |
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