Recordkeeping and Reporting

Like the proverbial phoenix that rises from the ashes, George Washington Carver Senior High School rose from the ravages of Hurricane Katrina. Over the decade since the storm, the community has seen the emergence of a new brand of school and a different way of teaching—along with a new group of caring people, reaching out and giving back to help restore the city. One such project is Big Class, an organization that goes into the city schools to help students with their writing and creative skills. Through the mentoring of noted poet, writer, and essayist Kiese Laymon, and a corps of other volunteers, the Carver students are now authors of a published book.

History Between the Folds: Personal Narratives by the 11th Grade at George Washington Carver Senior High School, published in May 2017, is written by the 11th grade students of Eric Parrie, a young, energetic history teacher at Carver, a predominately African-American, inner-city school. Parrie, who is white, brought with him a style of teaching that gives the students a chance to have a voice, to see history, and to make history. The book gives readers the opportunity to see into the hearts and minds of teenagers who were young children when Hurricane Katrina hit, and some teens new to the city. They share their personal experiences and feelings about life and their futures.

This very special e-Volunteerism feature, by writer and writing volunteer Willmarine B. Hurst, reveals the process of writing and publishing History Between the Folds, and explains how volunteers served as student writing mentors.

More people want to volunteer today than ever before. As practitioners, we recognize that it’s important to not just make volunteer opportunities more accessible but to also make them more personalized.

While some of us have yet to adopt a web-based approach to recruiting and working with volunteers, the conversation has already advanced to using more effective mobile apps. These apps offer more relevant opportunities to individual volunteers and also help automate check-in, background checking, and dynamic reporting processes. Today’s app developers aim beyond visual interfaces to target voice detection and artificial intelligence capabilities – such as those supported by Apple’s Siri, Amazon’s Alexa and Samsung's Bixby – to predictively deliver personalized content and experiences to us. Such advances have real implications for volunteer engagement, too.

In the past, the volunteer community has often been burned by online volunteer opportunity registries and other volunteerism-related website providers who over-promise and under-deliver. But improved electronic tools now offer growing opportunities for us to engage more volunteers and retain them. In this e-Volunteerism feature, Sam Fankuchen, the founder of Golden, a top-ranked mobile app for volunteers, shares his expertise on electronic access that impacts volunteers. Fankuchen clearly challenges us to broaden our vision when he asks: Are we ready to position our volunteer opportunity listings so that every volunteer on every device in every community can find them? 

In the last quarter century, nonprofits have increasingly been held accountable for the resources that have been entrusted to them. For some organizations, accountability mechanisms have been imposed left, right, and center, as funders and donors seek to monitor the use of the funds they provide. While a reasonable amount of accountability is beneficial all around, too much emphasis on this measure can be stifling and may indeed have exactly the opposite effect of what it intended to promote: efficient and effective use of resources.

While we generally can find information on the financial resources used by nonprofits, public disclosure of the amount and significance of volunteer contributions to those organizations is far less common. In this Research to Practice, Laurie Mook presents the findings of researchers in Australia who set out to determine just how organizations account for volunteer services. The study involved over 400 nonprofit organizations. The researchers systematically reviewed these organizations’ websites and annual reports for any disclosure of volunteer contributions, including their acknowledgement; how they supported mission and the wider community; human resources measures such as the number of volunteers and hours contributed; and policies guiding their involvement.

How well did the organizations do in discharging their accountability for their reliance on and use of volunteer contributions? Too much, too little or just right? As Mook reveals, the results are enlightening.

It’s common wisdom in the business world that “If you can’t measure it, you can’t manage it.” In this feature article, author Tony Goodrow proposes a method of measurement that gives a whole new yard stick to help demonstrate the successes of volunteer deployment in organizations: Mission Points ROI. This special method to measure return-on-investment – which is what ROI stands for – quantifies the value of your volunteers’ involvement in ways the long-popular but insufficient wage replacement value never could. Goodrow argues that this “ROI model can help you demonstrate to everyone else a much more meaningful assessment of the worth of volunteer contributions and your ability to manage resources.”

Think about the communications methods you – and others at your organization – use with volunteers right now. Is your organization getting the information it needs about volunteers and their activities via these methods? Information such as:

• Their accomplishments as volunteers
• Their feedback on assignments, relations with staff, other volunteers, and clients
• The number of hours they are contributing
• Tools/resources they are finding particularly useful
• Obstacles they are encountering
• Their suggestions or criticisms

What information are you getting via the communications methods you are using now, and what information are you lacking? In addition to volunteers sharing this information with you directly, is everyone who is working with volunteers sharing information with each other?

A lot of questions! But in thinking about these, you can already begin to see where your communications with volunteers is working, where it is lacking, and how you might make improvements.

Jayne Cravens gives us all practical tips on using Internet communication to engage volunteers successfully.

On a recent visit back to the United States, I heard very different opinions about volunteerism from two good friends. The first said that she will never volunteer again...she tells why. The second friend said she couldn't get enough of volunteering...and she tells why.

These two testimonies regarding volunteerism make me wonder if the organizations these two assisted are aware of their feelings. And so I ask volunteer managers reading this to consider: What would people who have volunteered with your organization say about their experience?

Do you know? Do you care?

If anything, these two episodes have made me realize yet again the value of surveying volunteers about their experience, and how easily this can be done using e-mail.

One of the most frequent questions on listservs for volunteer program managers is: "What is the value of volunteer time?"

Since we're really tired of reading both the question and the responses, we decided to provide the definitive list of places to learn far, far more than you ever wanted to know about this subject. We've organized this into four categories:

• No theories, I just want a number
• Esoteric theory about what volunteers are really worth
• Statistics on what entire countries of volunteers are worth
• Using this information to make your program look good
  To read the full article

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