Tongue Fu! How to Deflect, Disarm and Defuse Verbal Conflict

Gwen Fujie calls it “martial arts ideas for the mind and mouth.”  In this article, Fujie explains why “Tongue Fu!” leads to cooperative communication and more peaceful relationships, both essential elements to success in volunteering. Based on author Sam Horn’s popular book by the same name, Fujie argues that Tongue Fu! is the “constructive alternative to giving a tongue-lashing or to being tongue-tied, a step-by-step process for turning hostility into harmony and aggravation into aloha.”