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Five Strategies to Shut Down Volunteer Conflict

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As every volunteer manager knows, your mission is BIG! It takes a lot of creativity, funding, and work from staff and dedicated volunteers to accomplish. But what happens when those very volunteers detract from your efforts instead of supporting them? Are some volunteers in a heated conflict with one another or, worse, in conflict with you and maybe even the direction of your organization? As a volunteer manager, how would you respond to such a negative but entirely possible scenario?

In this feature story, Marla Benson, creator of the Volunteer Conflict Management SystemSM, offers five key strategies to manage volunteer conflict before, during, and after it occurs.