Infrastructure

Recent years have seen a plethora of new research on volunteers and volunteerism. In this issue of “Along the Web,” we’ll focus on “volunteer management infrastructure,” and examine how well prepared we are to actually work with all those volunteers who are lurking out there.

The picture isn’t a pretty one.

We’ll conduct our examination on a country-by-country basis, including the United States, United Kingdom, Ireland, Canada, and Australia, in order of the earliest to the most recent studies. We welcome references to similar studies in additional countries, including those in languages other than English. Please use the reader response button and share the information.

In 1980, VOLUNTEER: The National Center for Citizen Involvement (predecessor of the Points of Light Foundation) published Exploring Volunteer Space: The Recruiting of a Nation, by Ivan H. Scheier. As has been the case so often with Ivan’s writing, the book was way ahead of its time and unfortunately is now largely unknown. It is a joy to be able to use this “Voices from the Past” feature section of e-Volunteerism to reintroduce new readers to the very-much-still-relevant pages of Exploring Volunteer Space. In the Introduction, Ivan says:

The further cultivation of volunteering is the theme of this book; intensifying, energizing, and expanding it, working out from today’s career leadership of volunteering. The core is the director, coordinator or administrator of volunteer programs, plus resource people and organizations at local, state and national levels. These leaders number an estimated 70,000-80,000 people in the United States today…Without this leadership, there would be no significant volunteer movement for anyone to analyze here. Nevertheless, this leadership seems thin on the line, because the volunteer helping army is far larger than we suppose, and visible leadership, however, talented, shrinks drastically in relation.

In the excerpt presented here, we share Ivan’s thoughts on “Thick and Thin Leadership” – “Practical Issues in Career Effectiveness.” Over time, we’ll revisit Exploring Volunteer Space and give our readers more excerpts. And, since Ivan is Consulting Editor for this journal (/team/scheier.php), we may even hear from him directly in response.

Hong Kong has a long history of developing volunteer services. People from all walks of life are familiar with the concept of volunteerism while a wide variety of specific volunteer opportunities have been opening up, ranging from management roles to the execution of specific projects and tasks. The quality of volunteers and the sustainability of volunteer participation have become significant concerns within many volunteer organizations. It is expected that volunteers shall be well trained and equipped with adequate knowledge and appropriate skills to serve the needy. Further, it is believed that the enhancement of volunteer competencies and increased job satisfaction will lead to a higher commitment to volunteering.

The Agency for Volunteer Service (AVS) maintains a pool of over 10,000 volunteers and, in order to address some of these issues, established its Volunteer Training and Development Centre in 2003. A new initiative of the Centre is the “VQ Sustainable Training Scheme,“ promoting “Volunteer Quotient towards Volunteer Quality” – an attempt to provide progressive training to enhance the quality of AVS volunteers as well as to sustain their commitment to and aspiration of helping others.

This article provides an overview of what VQ is, how the training is structured, the three levels of achievement, who is being trained and who is doing the training, and other elements of the pilot project underway.

World Leisure, an international organization devoted to the scientific study and promotion of leisure, has as part of its structure several commissions devoted to matters consistent with this mission. One of these – the Volunteerism Commission – was founded to organize and encourage research in all countries on all aspects of volunteering that relate to leisure and, to the extent they are deemed useful there, to disseminate to the applied sector the world over relevant research findings in this area. The socio-economic context of leisure and volunteering is explored and a case made for viewing volunteering as leisure activity. The structure and programs of the Volunteerism Commission are then examined. A selected bibliography of theory and research in this area is presented as part of the reference list.

An analysis of the volunteer service and community engagement efforts in eighteen selected Texas state agencies and commissions, with particular examination of their volunteer management practices.

At the recent Winter Olympics in Salt Lake City many non-Canadians would have heard our national anthem, "O Canada," for the first time. Of course, it is a young anthem, adopted only 35 years ago. Canada is a young country but we have a long history of volunteerism. During 2001, the International Year of Volunteers, I had the privilege of co-chairing what was called the National Volunteerism Initiative Table. This gave me the opportunity to examine volunteerism, to take flight and travel this young and beautiful country from coast to coast. The flight had its spells of turbulence along with periods of very smooth skies. It was really a privilege to be able to view volunteers in Canada from a position way up in the clouds. I listened to volunteers and those who work with volunteers. I had a most unique opportunity to learn about this country and its volunteers. They have many differences and much that is incredibly the same.

This article outlines several volunteer-related research projects currently underway in the United Kingdom, initiated and funded by the government. There are as yet no findings to report, but e-Volunteerism feels the article will be useful to our readers as a model for how government research can support volunteer efforts. This is quite connected to the Points of View topic that appears elsewhere in this issue. The questions raised toward the end of the article for "future study" are provocative and we hope they will start other researchers thinking about additional ways to study issues of direct usefulness to practitioners. We will, of course, keep readers informed as the reports promised below become available.

The future of volunteer management as a profession is a hot topic on both sides of the Atlantic, if not in other parts of the world. As evidence, consider the fact that the inaugural issue (Fall 2000) of e-Volunteerism featured several articles dealing with this subject.

If our field is to have a future that managers of volunteers sign up to, then those of us working in these roles must engage in the debates taking place around us. This requires an ability to plainly convey where our field is now to clearly articulate a vision of the future.

Here lies the issue I wish to address.