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What Are Volunteers Good At?

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 “What kinds of work should volunteers do?” Volunteer program managers tend to run into this discussion in a number of different ways, often centering on the issue of whether volunteers can do some positions/work or whether only paid staff can do the work. And the usual context for this conversation is whether there are legal or other restrictions that prevent volunteers from doing some jobs. 

In this Points of View, Steve and Susan consider a somewhat different topic, one that’s worth both further discussion and research:  “What are volunteers good at?”  Or, to put it another way, “Is there work that unpaid volunteers do better than paid staff?”

And, of course, we also consider the reverse of that question: ”Is there work that paid staff do better than volunteers?”