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Facilitating the End of an Era

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Betty Stallings assisted a hospital in northern California to change the future of volunteering in its institution by facilitating a process that allowed the hospital auxiliary to reach the decision to disband itself and design a new volunteer involvement program. Betty shares her 10-step intervention process, as well as specific barriers and concerns, and the facilitation techniques used to address these concerns.

The process, with tailored modifications, could be used effectively with any volunteer program needing to be re-engineered rather than simply improved.