Tracey O’Neill

Tracey O’Neill has been involved in volunteer engagement in Australia since 2001 and has managed programs in the health, veterans, and disability sectors. She is currently the Manager of Volunteer Services at Austin Health, one of the largest metropolitan health services in Victoria, Australia, and a board member of the Australasian Association for Managers of Volunteers. 

In her current role, O’Neill is leading a review of Austin Health’s large volunteer program to ensure best practice and adherence to National Standards. She is committed to growing a program that utilises the unique skills of her community to support enhanced experiences for patients, clients, and their families, and that elevates the visibility and respect for volunteers throughout her organisation and community.

In her role as professional association board member, O’Neill has been able to advocate for volunteer management, pushing for greater acknowledgement of the complex skill set required. She is passionate about developing advanced leadership training opportunities to retain exceptional members of the sector. She believes that effective volunteer management, particularly in large organisations, is critical to effective, transformative, and sustainable volunteer engagement.  O’Neill would like to see volunteer management become a chosen career path and to see the role occupy senior leadership positions within organisations.

In 2017, O’Neill launched her blog, Volunteer Village, designed to help create a global community of practice to continue to strengthen the impact and visibility of volunteer management through storytelling.

Posted/Updated: 
Thursday, October 4, 2018