Volunteer Perspective (by volunteers)

In the last issue of e-Volunteerism, volunteer Stephanie Myers wrote about her journey to start Mind for Athletes (M4A), an organization that helps recognize mental health issues among student athletes. e-Volunteerism has pledged to follow Myers’ efforts in future stories, but Myers’ experience immediately inspired Along the Web author Arnie Wickens to research projects around the world in which volunteers support people with mental health illnesses and related issues.

This Along the Web focuses on community mental health programmes, some of which are entirely run and led by volunteers, including volunteers who are current or past users of mental health support services themselves. While there are excellent volunteer services in mental health, not all reach out and involve people who have personal experience with such disability. So in this article, we feature those programmes that are explicitly for mental health service users and involve volunteers specifically for that purpose.

When massive earthquakes hit Christchurch, New Zealand in February 2011, university students wanted to help in the clean-up. But established first response agencies were wary of these young volunteers and too harried to work with them, so they turned them away. Sam Johnson, a student leader, would not take "no" for an answer. He turned to Facebook and put out a call to his friends. Within hours, Johnson had recruited a team of workers and borrowed enough loaned equipment to go out and simply start “mucking out.” Over the next several days, as his social network spread the word, hundreds and then thousands of students stepped forward. They called themselves the Student Volunteer Army (SVA) and eventually numbered 9,000 volunteers, earning the respect and support of the local authorities along the way. The story of Johnson and the Student Volunteer Army eventually drew headlines around the world, and attracted the attention and praise of everyone from Prince William of England to Secretary of State Hillary Clinton of the United States.  Because of the media attention SVA received, the student volunteers were invited to Japan after the tsunami hit to work with a like-minded team of students. And Johnson recently returned from the World Summit for Youth Volunteering in Colombia, South America, where he presented on the role of Youth in Disaster.

Today, SVA continues its work as the Christchurch area experiences aftershocks and further quakes. In this e-Volunteerism feature, Johnson shares what it’s like to be at the center of the growing emergency response momentum. He allows that he instantly had to learn volunteer management skills, describes how he successfully used social media tools, and reviews how others can connect to young people through online networks. And he explains his strong vision for “the positive change that can occur if technology at our fingertips is harnessed by Generation Y to build stronger community relationships.”  

At the Regional IAVE Conference in India early in 2002, Dr. Kiran Bedi, the first and highest ranking woman in the Indian Police Services, shared some of her experiences in helping the poor of Delhi. In this first-person article, Dr. Bedi discusses a very special organization that she helped to found:

"There is a saying 'where there is a will, there is a way.' Whenever such sayings are put into practice in any appropriate form these become an example for others to emulate. I will share with you one such story which proves this.

"Fifteen years ago, fourteen serving police officers - and I was one of them - of Delhi Police, came together and registered a non-governmental organization called 'NAVJYOTI'. It was set up to prevent crime through methods of prevention, correction, treatment, rehabilitation and social development."

One of the most basic and vital types of volunteering is citizen involvement in democratic political processes. All the elements of volunteering and volunteer management are here: recruitment, volunteer leadership, supervision, volunteer motivation, etc. Guest contributor Debbie Macon is uniquely qualified to help bridge the perceived gap between citizen involvement and volunteering. She has had 10 years in public service as an elected official, and is a 20-year member of the League of Women Voters. In addition, she is a member of the Association for Volunteer Administration (AVA) and a member of the adjunct faculty of Wayne State University as co-instructor for "Managing Volunteer Programs" in the Nonprofit Sector Studies program.

If you watched the 2010 Olympic and Paralympic Winter Games, you no doubt recall the “blue jackets” – the 25,000 passionate, talented and dedicated members of the Olympic volunteer team who worked at every event and venue leading up to, during and following the Games. In this e-Volunteerism feature, Olympic volunteer Olga Pazukha takes us behind the scenes at the Olympics in Vancouver and describes what it’s like to volunteer at one of the largest and most-watched events in the world. Pazukha shares her enthusiasm about her volunteer experiences and also casts a critical eye on what can be learned from the things that needed improvement.

“Whatever Happened To . . . " is a new feature at e-Volunteerism.  Periodically, we plan to revisit articles from past issues to see what has been happening since we first published the stories. Here we update two articles by revisiting animal contributions from the past.

You may have read the article, “Volunteering Through the Eyes and Ears of a Dedicated Dog Volunteer,” written (so to speak) in 2003 by a beloved therapy dog named Mikey.  In a return to our tradition of encouraging canine contributors, e-Volunteerism presents a new dog author named Sammy. In this article, Sammy explores what it’s like to follow in the footsteps of his predecessor – not only in the volunteer world of therapy dogs but in the hearts of those who own him.  

In the weeks ahead, we’ll catch up with recent news from a true dog lover, Betsy McFarland of the Humane Society of the U.S.  She will update readers on her earlier article, Animal Rescue:  Another Heroic Volunteer Effort during Hurricane Katrina, and describe some important national changes when it comes to pets caught in the throes of natural disasters. This addition to Whatever Happened To . . . will be posted in February.

The nonprofit sector has long been the domain of organizations and individuals interested in philanthropic activities and charitable work.  However, this is changing, as Corporate America discovers that nonprofits and employee-volunteering programs can be legitimate and useful business tools to promote their brand value.

The latest trend for companies is to create corporate nonprofit foundations and employee-volunteer programs to demonstrate corporate social responsibility (CSR).  Although having noble missions, the real intention of these corporate nonprofit foundations and inspired employee-volunteer efforts is to enhance brand value, increase overall company profitability, grow customer loyalty, and reflect company values in tangible ways. 

Two for-profit corporations, Bank of America and Toyota, are both enhancing their brand name through their respective nonprofit foundations and employee-volunteer programs, each of which helps Bank of America and Toyota to build stronger relations with their communities and stakeholders.

In this article, Kevin Kalra, himself a 2004 Toyota “Community Scholar,” explores what “brand value” is and how CSR furthers it.